Bringing up the idea of palliative care can feel like a big moment — but it doesn’t have to be. In fact, you often don’t need to use the word palliative at all. For many patients and families, especially those dealing with chronic or progressive illness, the most effective approach is to start with what they need: clarity, relief, and a plan. Here’s how to introduce palliative care in a way that feels helpful, not scary. Start the conversation with a Goals of Care conversation Instead of saying, “You need palliative care,” try: “We’d like to schedule a visit with a nurse to talk about what’s going on and how we can support you at home.” You can describe it as a family meeting or goals of care conversation What to do it/when the question about hospice comes up? “This isn’t for people who are ready for hospice — it’s for people dealing with chronic illness who want more support.” It doesn’t replace your doctor: “You’ll keep seeing your regular providers. This clinical team helps between visits to manage, medications, and stress.” We come to you: “We can meet in your home, or wherever you live including assisted living or memory care.” It’s covered by insurance: “This service is typically covered just like any other medical visit.” Speak to What They’re Feeling Sometimes it helps to reflect what the patient or family may already be experiencing: “You’ve been through a lot lately, and it’s been a tough stretch. This visit is just about making sure you have the support you need.” When the Focus Is the Family Another helpful approach: “We often help families understand what’s happening, talk through treatment options, and make a plan — especially if things get harder down the road.” It’s not just about symptoms. It’s about clarity, comfort, and confidence. Jessie Israel, RN, MSN CEO Journey of Care 303-823-3373 www.journeyofcare.com