FAQ for Elder Care Services in Denver

Currently, Medicare does not pay for the types of services that Elderlink Home Care, Inc. provides. Medicaid may pay for non-medical homecare but you must first be eligible for Medicaid.

There is never an upfront cost to begin care with Elderlink. We know that even with the best planning and consideration, circumstances can change quickly. We are flexible and easy to work with. We do not require a long-term commitment to begin services. You can cancel or adjust services at any time. If you cancel with at least a 24-hour notice, there is no charge at all. If a shift is canceled with less than a 24-hour notice, or if you dismiss the caregiver before the end of a scheduled shift, you will be charged for the full scheduled shift.

Yes, Elderlink has a service agreement that we need signed prior to the start of care. As stated above, our agreement does not lock you into any minimum length of time or minimum dollar amount with our agency.

We run a very thorough 4-part background check on every caregiver registered with Elderlink. This includes a social security trace, a multi-state criminal background check (this allows us to check for criminal history in any state they have lived in, not just Colorado), a Motor Vehicle records check (to ensure a responsible driving record) and a National Abuse Registry check (A national registry that keeps track of any allegations of abuse or fraud against caregivers in this industry). We also check employment history, personal references and conduct a thorough in-person interview with an Elderlink employee. We look for people we believe to have a genuine interest in this field, are compassionate, caring, dependable and committed.

We offer our clients a great amount of flexibility when it comes to their home care needs. We offer hourly care (anywhere from four to 12-hour shifts) on the days and times of your choosing. 24/7, around-the-clock coverage is also available. Please call our office to learn more about your options for care.

Elderlink’s office hours are Monday – Friday, 8a.m. to 5p.m. We monitor our phones 24/7 (including weekends and holidays) and there is always an on-call Elderlink employee that is available to assist you with any emergency staffing needs.

Driving is part of the caregiver’s job. There is no extra fee for driving, however, the caregivers do expect to be reimbursed for their mileage for any driving that they do on your behalf if using their own vehicle. Please call our office for the current mileage reimbursement rate.

Your happiness and satisfaction are very important to us. We want you to be completely happy with your care. If you are ever unhappy with a caregiver we send, for any reason, simply call our office and request a change. We can make a change very quickly! We have many wonderful caregivers to choose from.

Elderlink offers an in-home assessment at no cost or obligation. During the assessment we will answer your questions about Elderlink and determine if we are a good fit for each other. We will take the necessary steps to begin care if you would like. While we are happy to provide an assessment in person, it is not required to start service. We can complete our intake process over the phone or via zoom as well.