Getting Started
We begin by conducting an assessment with the client, their family or both parties. The assessment can be done over the phone, or if you prefer, at the home of the client or family member. We will spend time answering any questions you may have, discussing care options, cost and determining if Elderlink is the right fit for you. Once we have determined that Elderlink can help, we will ask a lot of questions about the client to make sure we have a good understanding of their physical and mental condition, the kind of care they need, the home environment, and what qualities in a caregiver are important to them. Based on this information, we will refer caregivers who are able to meet your needs and are able to work the days and times requested. There is no up-front cost or long-term commitment required to begin care. We understand the changing needs of our clients and are committed to creating a flexible working relationship.
What You Can Expect Once Care Has Started
If a caregiver has an emergency, is ill, or has a vacation planned, Elderlink will refer a replacement caregiver to the best of our ability. We will communicate with family members or the responsible party and keep them informed of any changes. Elderlink makes every effort to refer caregivers that meet the client’s and their family’s expectations and are who competent and able to provide the requested care services. Our client’s satisfaction and safety are our primary concern. If for whatever reason, you feel a caregiver is not a good fit, we will make a change promptly. Elderlink is able to offer support with conversations and situations with the caregiver(s) that families may find difficult to navigate. The staff at Elderlink Home Care, Inc. is always working as a team to provide our clients with the best possible home care experience.
Elderlink operates as a registry of self-employed, independent caregivers. This allows us to connect you with qualified, vetted, and insured caregivers at extremely competitive rates. Clients and their families enjoy more flexibility, choice, and control than with traditional agencies. Our unique business model means that our clients and their families play an active role in directing their care. While Elderlink is always available to support you and our caregivers, because the caregivers referred by Elderlink are self-employed, things like orientating new referrals, providing ongoing information and direction on daily preferences are things the clients and their families are responsible for. The structure of this partnership ensures families receive personalized, quality care at a better value. Self-employed caregivers are usually choosing caregiving as their livelihood – not just a job. They are providing a service for you, not an agency. You benefit from working with caregivers who are experienced, in high demand, and motivated to provide you with an exceptional home care experience.
